Legal

Refund and Cancellation Policy

The Bond Project (operated by Fortyglyph Private Limited) · Version 1.0 · Last updated: 11 May 2026

This Refund and Cancellation Policy ("Policy") governs the cancellation of subscriptions and the issuance of refunds in respect of paid services offered by Fortyglyph Private Limited ("Company", "we", "us", or "our") through the website https://thebondproject.in and any associated services operated under the brand name "The Bond Project" (the "Platform").

By subscribing to a paid plan on the Platform, you confirm that you have read, understood, and agreed to this Policy.

1. Subscription Plans

The Platform offers the following Subscription plans, with prices inclusive of all applicable taxes:

(a) Monthly Plan: ₹50 per month;

(b) Annual Plan: ₹500 per year.

Subscription fees apply on a per-User-Account basis. Each Bond Project User Account requires its own Subscription, irrespective of the number of Broker accounts connected to that User Account.

2. Free Trial

The Platform does not currently offer a free trial. If a free trial is introduced in the future, the terms of such trial will be displayed at the point of sign-up and will form part of this Policy.

3. Billing Cycle

3.1 Subscription fees are charged at the start of the Subscription Period.

3.2 The Subscription Period begins on the date of successful payment and continues for the duration of the plan you select.

3.3 You will receive a confirmation by email upon successful payment.

4. Payment Methods and Gateway

4.1 Subscription payments are processed through the payment gateway provided by Razorpay Software Private Limited ("Razorpay").

4.2 Accepted payment methods include credit cards, debit cards, UPI, and net banking, as supported by Razorpay at the time of payment.

4.3 The Company does not store your full card number, CVV, UPI PIN, net banking credentials, or other complete payment instrument details. Such information is collected and processed by Razorpay in accordance with applicable law and Razorpay's terms.

4.4 Any failure or error at the payment gateway level should first be raised with Razorpay. The Company will assist where necessary.

5. Auto-Renewal

5.1 Subscriptions on the Platform do not automatically renew by default. Your Subscription will expire at the end of the Subscription Period unless you initiate a renewal.

5.2 If auto-renewal is introduced as an option in the future, it will be opt-in only, and you will be notified prior to each renewal in accordance with applicable Reserve Bank of India rules on standing instructions and electronic mandates.

6. Refund Policy

6.1 7-Day Refund Window

You may request a refund of your Subscription fee, no questions asked, within 7 (seven) calendar days of the date on which the Subscription payment was successfully processed.

6.2 No Refunds After 7 Days

After the expiry of the 7-day window, Subscription fees are non-refundable. This applies to both Monthly and Annual plans. The Company may, at its sole discretion, consider goodwill refunds in exceptional circumstances; such consideration is not an obligation and shall not establish any precedent.

6.3 How to Request a Refund

To request a refund, write to rubin@thebondproject.in from the email address associated with your User Account, with the subject line "Refund Request – [Your Name]". Include the date of payment and the Subscription plan purchased.

6.4 Refund Processing

(a) Eligible refund requests will be acknowledged within 24 (twenty-four) hours of receipt.

(b) Approved refunds will be processed back to the original payment method within 7 (seven) to 10 (ten) working days of approval.

(c) Once initiated by the Company, the actual credit to your account is subject to processing times of Razorpay and your card issuer or bank.

(d) Refunds are made in Indian Rupees only.

6.5 No Refund for Service Use

Refunds will not be issued where the Company has reasonable grounds to believe that the Subscription has been used in violation of the Terms of Use or Acceptable Use Policy, or that the refund request is fraudulent or abusive.

7. Cancellation by You

7.1 You may cancel your Subscription at any time. To cancel, write to rubin@thebondproject.in or use the cancellation feature in your Account settings (where available).

7.2 Cancellation outside the 7-day refund window will stop any future renewals (where applicable), but will not entitle you to a refund of the current Subscription Period's fees. You will retain access to subscribed features until the end of the current Subscription Period.

8. Cancellation by the Company

8.1 The Company may suspend or terminate your Subscription, with or without notice, in the circumstances described in the Terms of Use, including without limitation:

(a) breach of the Terms of Use or any other applicable policy;

(b) suspected fraudulent, abusive, or illegal use of the Platform;

(c) non-payment of dues;

(d) action by a regulatory authority;

(e) discontinuation of the Platform or relevant features.

8.2 In the case of termination by the Company for reasons not attributable to you, the Company may, at its sole discretion, refund a pro-rata portion of the Subscription fees for the unused period.

8.3 In the case of termination by the Company for reasons attributable to you (including breach), no refund will be issued.

9. Failed and Reversed Payments

9.1 If a Subscription payment fails or is subsequently reversed, charged back, or otherwise not received by the Company, the Company may suspend access to subscribed features until the payment is successfully processed.

9.2 If you believe that a payment has been made in error or that a charge is incorrect, please contact us at hello@thebondproject.in before initiating a chargeback with your card issuer or bank. We will investigate and respond promptly. Chargebacks initiated without contacting us first may result in suspension of your Account.

10. Price Changes

10.1 The Company reserves the right to modify Subscription pricing, plan structure, or feature inclusions from time to time.

10.2 Any change to Subscription pricing will apply prospectively from the next Subscription Period. Existing Subscription Periods will be honoured at the price you paid.

11. Taxes

11.1 All Subscription fees stated in this Policy are inclusive of applicable Goods and Services Tax (GST) and other taxes, where applicable.

11.2 If the Company is required to collect GST or other taxes, such amounts are included within the stated price.

12. Grievance Redressal

If you have any complaint or grievance relating to this Policy, a payment, or a refund, please contact:

Rubin Talati — Grievance Officer
Email: rubin@thebondproject.in
Postal: G-20, Floor 1, Plot G17/24, Electric House, Colaba, Mumbai G.P.O., Mumbai – 400001, Maharashtra, India

Grievances will be acknowledged within 24 (twenty-four) hours and resolved within 15 (fifteen) days. Full details of the grievance redressal process are available at /grievance.

13. Changes to This Policy

13.1 The Company may update this Policy from time to time. The updated Policy will be posted on the Platform with a revised "Last updated" date.

13.2 Continued use of the Platform after the effective date of the updated Policy constitutes your acceptance of it.